Navigating large buildings like hospitals, universities, or corporate campuses can be challenging. Poor wayfinding in such spaces leads to frustration, missed appointments, and wasted time.

Indoor mapping solutions solve these issues, but choosing the right provider is imperative to getting the best ROI for your organization. With so many options, it’s important to focus on what will deliver long-term value for your users and organization.

Here are 8 essential factors to consider when selecting an indoor mapping partner:

1. Accuracy and Reliability

Accurate maps are non-negotiable. Inaccurate digital maps, mislabeled rooms or outdated routes frustrate users and hurt your reputation.

Consider:

• How does the provider ensure accuracy and updates?
• Are the maps aligned with facility layouts?‍

Tip: Choose a provider offering dynamic updates and ongoing quality control.

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2. Self-Service Map Updates

Buildings change, and so should your maps. Waiting days or weeks for providers to update maps leads to confusion.

Ask:

• Can we make changes ourselves?
• How quickly do updates go live?
• Can we manage different layers of information (e.g., staff-only vs. public)?

Why it matters: Self-service updates keep your maps accurate and useful every day.

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3. Seamless Integration with Your Existing Systems

Indoor maps should connect with systems you already use, such as:

• Appointment and scheduling platforms.
• Room and desk booking tools.
• Time-tabling systems.

Tip: Look for industry-specific integrations, like healthcare or education systems, to deliver seamless user experiences.

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4. User Experience and Accessibility: Built for Everyone

Maps should be easy and intuitive, accessible on:

• Mobile, kiosks, and signage.
• Accessible for people with disabilities (ADA compliance).

Pro tip: Think of first-time visitors, if they can’t figure it out in seconds, they won’t use it.

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5. Scalability and Flexibility for Growing Needs

Your needs evolve, your indoor mapping solution should too.

Consider:

• Can we add new buildings and floors easily?
• Is the platform modular and cloud-based?
• Can we customize maps for different audiences?

Why it matters: A scalable solution grows with your organization.

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6. Actionable Analytics and Insights

Good mapping solutions help you optimize your spaces with data on:

• Traffic patterns and congestion points.
• Popular destinations.
• Space utilization for smarter planning.

Tip: Analytics turn your maps into a powerful operational tool.

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7. Security, Privacy, and Compliance: Protecting Sensitive Data

In industries like pharma, healthcare and education, security and compliance are essential.

Ask:

• Are they GDPR, HIPAA, or SOC2 compliant?
• How is user data handled?
• Do they have clear privacy policies and certifications?

Pro tip: Choose a provider that makes data security a top priority.

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8. Reliable Support and Ongoing Partnership

Mapping is not a one-time project, you need a partner, not just a vendor.

Look for:

• Dedicated support teams.
• Proactive updates and check-ins.
• Training and documentation for your team.

Why it matters: Good support keeps your maps accurate and effective long-term.

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Want to Explore Indoor Mapping for Your Organization?

MazeMap is trusted by hospitals, universities, and corporate campuses worldwide to deliver seamless wayfinding and operational insights.

If you’re exploring indoor mapping, we’d love to share examples, use cases, and ideas.

Contact us for a personalized demo.

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